FAQ’s
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- FAQ’s
Frequently Asked Questions
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1What types of laboratory equipment do you offer?
We provide a wide range of instruments, including HPLC, GC, spectrophotometers, stability chambers, pH meters, balances, centrifuges, fume hoods, and microbiology and thermal analysis equipment.
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2What support services do you offer after the sale?
We offer technical support, preventive maintenance, spare parts, calibration, software integration, and user training services.
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3What does BIRDS Chemotec specialize in?
BIRDS Chemotec specializes in supplying high-tech scientific instruments, customized laboratory solutions, and support services for a wide range of industries including pharmaceuticals, food, environmental testing, academia, and research.
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4Can I request a demo before purchasing equipment?
Absolutely. Contact our sales team to schedule a product demo (physical or virtual, based on availability).
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5Do you offer branded equipment?
Yes. We offer equipment from leading global brands as well as our own custom-manufactured systems tailored to specific lab needs.
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6Do you offer user training or installation support?
Yes. Our technical experts provide on-site and virtual training, installation, and operational support.
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7Do you ship internationally?
Yes. While our primary operations are in Pakistan and the UAE, we handle export orders on a case-by-case basis.
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8How can I place an order?
You can contact us directly via our website, email, or phone. We’ll help you through product selection, quotation, and delivery.
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9Can you modify or upgrade existing lab equipment?
We offer retrofitting, software upgrades, and component-level customization on selected systems.
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10Do you manufacture custom lab equipment?
Yes. We specialize in custom-designed instruments such as tablet testing systems, stability chambers, and other tailor-made solutions.
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11Can you help with regulatory compliance?
Yes, our compliance support services ensure that your lab meets local and international standards (e.g., GMP, ISO, WHO).
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12Do you provide lab design or setup services?
Yes, we offer turnkey laboratory design, setup, and validation services tailored to your operational and regulatory needs.
